Terms & Conditions

Internet Orders
Products may be ordered from this website by submitting a completed order form through the checkout procedure. A confirmation of your order will be sent by email to the address you have provided. The sending of this email (whether or not it is received) constitutes a contract between us. By placing an order you agree to accept our terms and conditions.

Post and Telephone Orders
We are happy to receive orders over the telephone. Call us on 01437 767499 to place an order. Orders are normally dispatched within 1 – 2 working days if goods are in stock.

We only deliver to the United Kingdom.
Delivery of the products you order will be made to the address you specify in the check out procedure when placing your order. For items in stock your order will be dispatched within 1-2 days and should reach you within 4 days, usually a lot less.

If you need goods urgently and wish to pay for special delivery, please contact us on telephone number 01437 767499 to discuss your requirements.

Delivery of home brew supplies:
We only deliver to the United Kingdom.
On orders weighing less than 1 kg, the above delivery terms are applied.
On orders weighing over 1 kg a fixed delivery charge of £8.50 will be applied.

Damaged products
Whilst we try very hard to deliver our item to you in perfect condition in the event that it does arrive damaged we will replace it for you, free of charge. To report a damaged product please email info@thearkhaverfordwest.co.uk. You must notify us within 4 days after the delivery date. We will not be liable for any loss or damage if you fail to do this.

10-day guarantee
If you decide you don’t want your order, please return it to us within 10 days of the date on the invoice in the condition in which it arrived. We will issue a full refund for the item. Please note that you will be responsible for the cost of returning the item if not faulty.

This does not affect your statutory rights.

Terms of Use Agreement
Access to this website is provided free of charge and for your personal use and in accordance with these Terms and Conditions. The Ark advertises products on this website for sale to persons dealing as consumers only, they are not intended for re-sale. By accessing this website and/or placing an order you are agreeing to be bound by the terms and conditions contained herein. If you do not agree with these terms and conditions, you must not access or use this website or any of the materials displayed on it. Your continued access or use of this website will constitute your unconditional acceptance of these terms and conditions, as they may be amended in absolute discretion from time to time without prior notice to you.

Description of Products
The description and specification of products on this website are based on published literature and supplied to us by the manufacturers of the specific products. Manufacturers are continually updating product specifications and whilst we will endeavour to keep product descriptions up to date, we are not responsible for any inaccuracies with regard to these products or images. We reserve the right to withdraw any product from sale or correct any errors appearing on the website without incurring any liability. We may also make changes which do not materially affect the quality or performance of those products. Price and availability is also subject to change without notice.

The information contained within this website is provided solely for the user’s information and, whilst every effort has been made to provide accurate information in accordance with British Law, it is provided without warranty of any kind. The information provided on this website is not intended to diagnose, treat, cure or replace medical/ specialist advice. If you currently take prescription medication and intend to also take nutritional or herbal supplements, we advise you to first check with your G.P. and/or a specialist health practitioner that the combination of your prescription medication and supplements or natural remedies are suitable.

The Ark, its agents, employees or contractors will not be liable to you for any damages, (direct, indirect or consequential), or lost profits, or goodwill lost, or consequential loss, arising out of your use of, or reliance on, information provided at this site, or information provided at any other site that can be accessed from this site.

Links to websites not under the control of The Ark are provided solely for the convenience of users. The Ark is not responsible for the accuracy, currency, reliability, or the security of the content of such websites or for their availability. The Ark does not endorse such websites or their content and your use of any such websites is at your own risk.

Price and Payment
The product price is the price quoted on the Website at the time your order is accepted. The price will include any applicable value added tax (VAT), but does not include the cost of delivery, if this applies (see delivery charges).

Payment is made by credit or debit card at the time we accept your order. Refunds will generally be made by means of a credit to your credit or debit card. We operate a fully secure website, supporting the Internet standard of Secure Socket Layers or SSL to ensure that the transmission of your sensitive information cannot be intercepted or decoded.

Credit Card Payments will be authorised and charged during the check-out procedure. If, for any reason, we discover any items are unavailable and we are unable to supply, the cost of your order will be adjusted accordingly and we will refund any unavailable items within seven days of taking the payment. Refunds will generally be made by means of a credit to your credit card.

Although every care is taken over the accuracy of content on this site, there may occasionally be an error and products may be priced incorrectly. Should this occur we will either: contact you to ask if you wish to cancel the order, or simply cancel the order and notify you, at our own discretion. We are under no obligation to supply goods at the incorrect price.

Promotional Offers
Promotional product offers are usually available for a limited period and while stocks last. Should we receive your order after the offer period has expired and the goods are no longer available under that particular offer we will notify you before we dispatch the goods. Refunds for products purchased as a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected.

Website Registration & Password
When registering on www.thearkhaverfordwest.co.uk, please ensure that the personal information you provide is accurate, true, current, and complete in all respects. By using this site you agree not to impersonate any other person or entity, or use a false name.

Customer Satisfaction Guarantee
We hope you will be happy with your purchase. However, in the unlikely event that you are not completely satisfied with any of the products that you have purchased from The Ark you must return the item(s) to us, informing us in writing of your reasons for not being satisfied with the product.

If necessary, The Ark will contact the manufacturers on your behalf and investigate your complaint as quickly and efficiently as possible. We will keep you up to date and informed of our progress.

If an item is found to be damaged upon delivery it will be replaced by The Ark, but we may request that the damaged items be returned to us before issuing the replacement. You must inform us on 01437 767499 within 4 days of receiving your order if any of the items are damaged. You may also be asked to complete a Lost Parcel or Damaged Items declaration form before a replacement can be issued.

The Ark aim to provide our customers with the best possible service at all times. Should you have any comments or suggestions on how to improve our service, please put them in writing to:
email address: info@thearkhaverfordwest.co.uk
postal address: The Ark, 11 Quay Street, Haverfordwest, Pembrokeshire SA61 1BG.